Return & Refund Policy

Return & Refund Policy

We offer a 30-day return policy.

You have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in original condition
• The item must be in original packaging
• Proof of purchase is required

Non-Returnable Items

• Gift cards
• Personalized or custom products
• Perishable goods

Refund Process

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

• Refunds will be issued to your original payment method
• Processing time may take 5–10 business days

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

To initiate a return, contact: admin@primrack.com